Best details to include

Device type, iOS or watchOS version, what you were doing, and what you expected to happen.

Common topics

Import issues

If a spreadsheet import fails, include the file type, column headers, and the step where the problem occurred.

Export questions

If an export does not include the fields you expect, note the selected export options and whether identifier fields were enabled.

Watch and iPhone behavior

If a case does not appear where expected, describe whether it was logged on watch or iPhone and whether the companion app was active nearby.